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Proudly Made in Oregon

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Frequently Asked Questions:

Where is my order?

It is being machined and made. It will ship as soon as it has finished and passed quality control.

When will I get my order?

Most orders are completed around the times listed as shipping dates on your invoice with some exceptions
out of our control, such as machine maintenance and 3rd party vendors.

Why does it still say processing?

That means it’s still being worked on.

Why does it take so long?

Everyone in the industry is experiencing a huge backlog of orders and are at maximum production capacity.

Will contacting you a lot make my order complete faster?


I got an email notice that says my order is complete, what does this mean?

Your order is complete and shipping immediately.

Can I get a tracking number?

Please email to request one.

I haven’t heard from you in weeks, did you take my money and run?

No, all refund requests are processed in 24 hours.

I haven’t heard from you in weeks, is there a problem with my order?

No, if you received an invoice confirmation with your order, then it is being processed.

I never received an invoice confirming my order.

Check your spam folder first, then email for a new one to be sent.

How will I know my order is finished?

You will receive an email notice to let you know.